Frequently Asked Questions

How do I request services or plan an order?

Party services require a minimum of 4 weeks’ notice to ensure timely delivery of ordered supplies and party essentials.
Please fill out and return the Event/Party and Service form to Ro Creations, LLC for a quote and to request the desired event date.
Once you have completed the Event/Party Service form please allow 24 to 48 hours for quotes to be returned back to you.
Please note all balloon/party services are different depending on colors, type, style, length, and complexity.

How do I request a quote for balloon installation or balloon pick up?

Please completely fill out and return the Event/Party and Service form to Ro Creations, for a quote of balloon install.
Once you have completed the Event/Party and Service form please allow 24 to 48 hours for a return response of the requested service.

How far in advance should I book my event, balloon install or party decor?

As soon as possible in order to avoid the disappointment of not having your event date or items available.
We also suggest that you contact us once you have secured your venue or at least 4 weeks prior to the event date.

How do I pay for my event service, balloon installation or party decor?

Once your order is finalized, an invoice will be emailed to you that can be paid securely online using one of the easy payment methods.
A non-refundable deposit of 50% is required to secure your event date and supplies. The balance is due and Payable one week prior to your event.
For non-profits, schools, churches, and corporations, a signed contract and company check is required.

Does the price include the removal or balloon installation or party decor?

Ro Creations, LLC company equipment, then a balloon installation or party décor removal fee will not be applied.

Please indicate during initial booking and pre-planning stages if balloon removal is required for your event. Since most balloon installations are unique to each event this will ensure an accurate quote.

Is a deposit required?

Yes, at the time of booking a non-refundable deposit of 50% is required to secure your event date and service.
The remaining balance is due a week prior to your event date.
Expedited last-minute bookings for Party services made within 7 days of an event require full payment in addition to a $75 rush fee.
Cash APP, All major credit, and debit cards are accepted.

What is your cancelation policy?

Party services, décor, and supplies are unique to each event. Once your date is approved and secured all party essentials will be ordered upon signed agreement accordingly.
If a cancellation is made in less than 30 days of your event, your deposit is non-refundable and non-returnable.
Cancellations given more than 30 days in advance will be given credit equal to the amount paid for a future event/party service.
PLEASE note party services are “Non-Refundable” and “ Non- Returnable” if the client decides to cancel.

Do you offer services outdoors?

What areas do you service?

Ro Creations is a full design and style firm serving the Maryland, DC, and surrounding areas.
Please contact us to confirm if we provide service to a specific location.
Note a minimum fee may be required for locations not zoned in normal service areas.

Is There a Fee for Delivery or Installation?

Yes, delivery and install set up fees are required.
Delivery charges for service locations beyond a 25-mile radius will be quoted and applied to service agreement when you book your event with us.
Please indicate during initial booking and pre-planning stages if balloon removal is required for your event. Since most balloon installs are unique to each event this will ensure an accurate quote,

Please contact us if you have additional questions. We are happy to serve you.